Senior Site Reliability Engineer

November 16

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Customer.io

WebsiteLinkedInAll Job Openings

marketing • analytics • customer retention • user retention • email marketing

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

Description

• We are seeking talented Senior Site Reliability Engineers to join our growing SRE team! • You will tackle complex challenges by designing and implementing scalable, reliable infrastructure and services that power the future of customer engagement technology. • In this pivotal role, you'll leverage your extensive expertise in backend systems and infrastructure management to enhance performance and reliability of our platforms. • Your contributions will directly influence the shaping of architecture and operational excellence needed for our product to thrive. • Architect and maintain critical infrastructure to enable Customer.io to scale and handle real-time processing of billions of messages. • Strategically plan and implement infrastructure growth to meet evolving demands and repeatability. • Streamline and automate processes for efficiency and reliability, removing manual toil. • Participate in on-call rotations to swiftly address availability incidents and support technical engineers with customer-related issues. • Develop observability to ensure comprehensive monitoring and effective alerting of infrastructure and applications. • Troubleshoot and resolve production issues across various services and stack levels. • Contribute to a collaborative and supportive team environment, fostering individual, professional, and team growth. • Engage in continuous learning and knowledge sharing through code reviews, pair programming, and team collaborations to refine best practices.

Requirements

• 7+ years of professional experience as a Site Reliability Engineer, with proven experience leading large complex projects affecting production SaaS environments. • Professional experience with relational database systems, managing the servers and tuning performance, particularly MySQL. • Proven experience managing scale, reliability and performance challenges managing distributed applications on cloud infrastructure (Google Cloud Platform is advantageous), both managed and self-hosted solutions. • Proven ability to build cloud infrastructure using Terraform and develop operational tooling in various languages including Golang and Bash. • Deep knowledge of UNIX environments and modern collaborative development practices. • Excellent communication skills, both verbal and written, with a collaborative mindset to make informed, empathetic decisions. • Ability to work autonomously in your timezone, advancing tasks and projects with minimal guidance. • Demonstrated ability to influence product direction and contribute technical insights that help drive business value. • A strong focus on proactive identification and resolving issues in production environments. • A self-starter who thrives in both synchronous and asynchronous work environments.

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge • 16 weeks paid parental leave (including adoption and foster care) • 100% paid insurance premiums for you and your dependents • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment) • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs • $300/month co-working space rental reimbursement • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc. • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! • One month sabbatical after five years at Customer.io • We also have opportunities to meet in person with your peers throughout the year