Resource Planning Analyst

Yesterday

Apply Now

Receive Emails with Similar Jobs

CVS Health

WebsiteLinkedInAll Job Openings

Retail • Pharmacy Benefits Management • Health Insurance • Health Care • Pharmacy

10,000+

Description

• Responsible for real-time monitoring and analysis of work and resources. • Manages service/inventory level performance. • Coordinates solutions with operations partners. • Ensures communication around deviations to metrics. • Maintains colleague skilling profiles in Verint and Avaya systems. • Owns planning for unplanned non-production activities. • Provides daily readouts covering performance and outlook with stakeholders.

Requirements

• 1 to 3 years relevant work experience required. • 3 to 5 years preferred. • Minimum 3 years Resource Planning or equivalent Operational experience in multi-site environment. • Minimum 3 years experience in utilizing Avaya CMS Supervisor, Five9 or similar ACD system. • Minimum 3 years experience in utilizing Verint workforce management software. • Proficiency in Microsoft Excel for data analysis. • Ability to learn quickly and solve new problems. • Ability to perform root cause investigation and make recommendations. • Strong analytical, written, and verbal communication skills.

Benefits

• Medical, dental, and vision benefits. • 401(k) retirement savings plan. • Employee Stock Purchase Plan. • Fully-paid term life insurance plan. • Short-term and long term disability benefits. • Well-being programs. • Education assistance and free development courses. • CVS store discount. • Paid Time Off (PTO) or vacation pay. • Paid holidays throughout the year.