Worklife Customer Support Associate - Employee Assistance Program
October 15
Description
• Determines purpose of call by actively listening and interacting with callers. • Assesses client’s needs and researches pertinent EAP/Worklife services. • Recognizes crisis situations and evaluates needed action. • Enters member information into the EAP system and documents thoroughly. • Schedules appointments and assists with inquiries related to life skills. • Makes outbound calls to assist with securing member resources. • Provides administrative support, follow-up calls, and other duties as assigned. • Compliance with Policies and Regulatory Standards.
Requirements
• 1+ years’ experience in call center environment. • Experienced in a social, psychological, or human service field providing client support. • Technical Requirement for personal residential internet service. • Select a minimum of 25mbps/3mbps internet speed.
Benefits
• Full range of medical, dental, and vision benefits. • Eligible for 401(k) retirement savings plan. • Employee Stock Purchase Plan is available. • Fully-paid term life insurance for eligible employees. • Short-term and long term disability benefits. • Numerous well-being programs and education assistance. • Free development courses and CVS store discount. • Paid Time Off (PTO) and paid holidays throughout the year.
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