Freelance Operations & Community Engagement Associate
July 26
Description
• You will join a dynamic and fast-paced environment and work closely with our teams based worldwide. • Responsible for the entire mission execution cycle of the Company’s designated area, handling fieldwork, pilots and more. • The goal is the successful, timely and cost-effective execution of the local projects. • Responsible for the Evaluator Experience- e.g. active recruitment, onboarding, profile verification, and database maintenance to ensure the highest quality and compliance of our Evaluator Community. • Build meaningful relationships with our Evaluator community. • Act as a bridge between our community of Evaluators, Trainers and Consultants, with a core client service mindset. • Responsible for timely assignment and execution of fieldwork as per the Company’s standards, specific mission/client requirements and project schedule of the Business Unit Operations team. • Validate the surveys during low activity period; screen the surveys during peak time. • Communicate proactively internally and externally (if needed) with the Country Lead in program tracking, calibration, and anticipation. • Own the Evaluator Community Experience- from their onboarding to the mission compensation and feedback.
Requirements
• Previous experience in Retail/Project Management would be a plus. • Handling and coordinating multiple projects with tight deadlines and have worked in a fast-paced work environment will be a great asset. • Excellent command of English is a must, both spoken and written. Additional languages will be a plus. • Work or Study exposure in Australia/New Zealand/Singapore/Malaysia will be a plus. • People-oriented and comfortable in communicating with diverse groups of people face-to-face or virtually. • Strong analytical thinking, meticulousness and ability to perform efficiently in a fast-paced, multi-cultural environment. • Adaptable to changes and challenges. • Good time management, able to multi-task and meet tight deadlines. • Strong knowledge and passion for the luxury and premium markets and retail operations a plus. • Exceptional knowledge of MS Office, advanced proficiency in Excel, tech-savvy and comfortable in using Social Media platforms. • Comfortable in picking up online tools. • Ability to efficiently communicate with different teams. • Basic negotiation, decision-making, problem-solving, influencing skills.
Benefits
• Freelance position. You will need to be reachable online during Weekdays from 9 am to 6 pm (SG Time) • Fully remote, you will use your own devices (laptop and mobile phone) and can work anywhere that has a stable internet connection.
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