Customer Success Manager

August 21

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CyberCare

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Wow! experiences, progression and teamwork-driven customer success company with 470+ hearts making techworld easy ⚡️

Customer support • Cyber security • Tech support

201 - 500

Description

• Communicate and provide outstanding customer service via chat and email for VPN products and for various operating systems. No phone calls over here! • Ensure excellent customer experience by handling and resolving customers’ queries; • Troubleshoot software-related issues and provide feedback about software issues to our developers; • Collaborate with techies to understand IT business logic; • Build and develop customer relationships that will turn clients into advocates; • Assist with billing-related inquiries.

Requirements

• Fluency in English; • Familiarity with maintaining Windows/MacOS; • To be comfortable with providing technical support and handling multiple tasks simultaneously; • Ability to work day, evening, and weekend shifts. • Eagerness to never stop learning and adapt fast; • Customer-first mindset while making decisions even in stressful situations; • Helpful personality - we want our team to practice what we preach - being there for our clients and each other; • Driven, proactive, and motivated attitude; • Ability to attend remote training continuously for 7 working days (from 9 to 17 o'clock); • Ability to work remotely from Ivano Frankivsk city.

Benefits

• Confident first steps in techworld through onboarding, mentorship programs, and expert guidance every step of the way; • Top-notch technologies and tools to work on world-renowned products; • Combine studies with a flexible work schedule (day, evening, and weekend shifts); • Possibility to work remotely; • Full guidance and support on your professional growth opportunities inside CyberCare. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! • An awesome and diverse team. Seriously - the best! We’re together inside or outside of the office, host regular internal events, knowledge-sharing gatherings & team retreats; • Salary $695/month (additional bonuses and salary reviews twice a year makes this number shift quite fast, to say the least).