CyberCare
CyberCare is a company dedicated to enhancing the way tech companies provide customer support by integrating a human touch with innovative solutions. Known for their promptness, CyberCare ensures responses in under 60 seconds and has delivered over 14. 1 million solutions annually across 170+ countries. CyberCare focuses on reshaping customer interaction norms globally with their personalized and professional approach, aiming to make every customer feel valued and informed. The company prides itself on delivering exceptional customer service that feels personable and knowledgeable, setting a new standard in customer support experiences.
Customer support • Cyber security • Tech support
Customer Success Manager - French and German
August 21, 2024
CyberCare
CyberCare is a company dedicated to enhancing the way tech companies provide customer support by integrating a human touch with innovative solutions. Known for their promptness, CyberCare ensures responses in under 60 seconds and has delivered over 14. 1 million solutions annually across 170+ countries. CyberCare focuses on reshaping customer interaction norms globally with their personalized and professional approach, aiming to make every customer feel valued and informed. The company prides itself on delivering exceptional customer service that feels personable and knowledgeable, setting a new standard in customer support experiences.
Customer support • Cyber security • Tech support
📋 Description
• Communicate and provide outstanding customer service via chat and email for VPN products and for various operating systems. No phone calls over here! • Ensure excellent customer experience by handling and resolving customers’ queries; • Troubleshoot software-related issues and provide feedback about software issues to our developers; • Collaborate with techies to understand IT business logic; • Build and develop customer relationships that will turn clients into advocates; • Assist with billing-related inquiries.
🎯 Requirements
• Fluency in French and English; • Familiarity with maintaining Windows/MacOS; • To be comfortable with providing technical support and handling multiple tasks simultaneously; • Ability to work day, evening, and weekend shifts; • Ability to work 40 / 32 / 24 hours per week (1; 0.8 or 0.6 FTE); • Eagerness to never stop learning and adapt fast; • Customer-first mindset while making decisions even in stressful situations; • Helpful personality - we want our team to practice what we preach - being there for our clients and each other; • Driven, proactive, and motivated attitude; • Ability to attend remote training continuously for 7 working days (from 9 to 17 o'clock); • Ability to work remotely.
🏖️ Benefits
• Confident first steps in techworld through onboarding, mentorship programs, and expert guidance every step of the way; • Top-notch technologies and tools to work on world-renowned products; • Combine studies with a flexible work schedule (day, evening and weekend shifts); • Possibility to occasionally work remotely; • Full guidance and support on your professional growth opportunities inside CyberCare. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! • An awesome and diverse team. Seriously - the best! We’re together inside or outside of the office, host regular internal events, knowledge-sharing gatherings & team retreats; • Salary $780/month (additional bonuses and salary reviews twice a year makes this number shift quite fast, to say the least).
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