Documentation Engineer

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Cytora

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Cytora is the configurable platform that enables commercial insurers to create digital workflows by digitising, evaluating and routing risks.

Machine Learning • Artificial Intelligence • Commercial Insurance • Commercial Underwriting • Risk Modelling

51 - 200 employees

💰 Series B on 2019-04

📋 Description

• We are a high-growth InsurTech company revolutionising the insurance industry with AI and Generative AI technologies. • As a Documentation Engineer/Technical Writer with us, you’ll play a vital role to own and drive our product documentation efforts. • You will work closely with Product Managers, Engineers, and Customer Support to create, maintain, and improve our technical content while setting documentation standards and optimising the documentation workflow. • This role is critical in ensuring that our customers and internal teams have clear, accurate, and well-structured documentation, covering API guides, user manuals, technical guides, onboarding material, product specifications, and release notes. • The role would suit someone who are highly independent, detail-oriented, and technically proficient.

🎯 Requirements

• Proven experience as a Technical Writer, Documentation Engineer, or a similar role, preferably in a SaaS or technical environment. • Ability to write technical documentation from scratch and manage ongoing updates independently. • Strong technical understanding of Python (coding experience is not required, but the ability to read and validate code snippets is essential). • Experience with API documentation, JSON files, and testing APIs (Postman, Swagger/OpenAPI). • Familiarity with documentation tools such as Notion, Swagger, Markdown, GitHub, or similar platforms. • Strong analytical and problem-solving skills with an ability to work autonomously. • Excellent attention to detail, ensuring clarity and consistency across documentation. • Ability to collaborate proactively with engineers, product managers, and customer support teams. • Comfortable using AI tools to optimise and scale documentation processes. • Fluent English (ideally native or near-native proficiency). • Located in UK/EU timezones to align with the team's working hours.

🏖️ Benefits

• Stock options • Enhanced parental leave • Private health insurance - UK only* • Choice of laptop • Flexi-working • £2000 travel budget • Company trips