Customer Success Manager - LATAM
September 26
Description
• Serve as a key player in delivering proactive offerings using Dailymotion’s data and insights resources by owning tasks and leveraging Data & Insights and AdOps teams. • You will also be responsible for developing strategic plans for different advertisers. This includes, but is not limited to, the following: • Collaborate with the Sales team to process, respond to and present RFPs, working closely with AdOps and Sales Marketing • Serve as the primary post-sale POC for clients in a designated book of business • Monitor and influence campaign delivery, troubleshoot and escalate delivery issues to AdOps team when needed • Collaborate with AdOps to provide optimization for campaigns • Create, manage, and deliver ongoing Excel reporting for key accounts • Oversee I/O processing, campaign setup and creative submission from clients • Build and manage media plans for all live campaigns • Collaborate with Business Analytics to conduct in-depth data analysis and develop actionable insights/recommendations for future campaigns • Partner with Business Analytics and Sales Marketing to develop and provide strategic insights, campaign wrap-ups and/or quarterly business reviews to clients • Work cross-functionally with internal stakeholders to analyze opportunities for key accounts and drive strategic optimizations • Expand and develop client relationships to build and maintain deep-level partnerships • Focus on client retention, growth, renewal, and client satisfaction
Requirements
• Strong interest and 2-4 years of experience in digital advertising • Strong English level and multicultural understanding is required. • Excellent organizational, interpersonal, and communication (written and verbal) skills • Solid computer skills including intermediate knowledge of spreadsheets (MS Excel), word processing (MS Word), and MS PowerPoint • Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes • Ability to handle multiple priorities • Strong analytical skills • Problem identifier and problem solver • Ability to function equally well independently and as part of a team
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