Customer Service Representative, French Speaking

January 24

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DailyStaffWorks

Recruitment β€’ Staffing β€’ Community β€’ Training Academy β€’ Logistics

Description

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in French? This is your chance to work as a customer representative for one of the Big Five IT companies! What you will do: β€’ Communicate with customers via phone, chat & e-mail β€’ Track and follow cases to ensure they closed in an efficient and timely manner β€’ Maintain high customer satisfaction, representing a major brand β€’ Provide troubleshooting for mobile devices (mobile phones, tablets & more) β€’ Assist customers to manage/secure their account & passwords β€’ Set-up repairs for hardware-related issues β€’ Escalate unresolved cases by contacting 2nd level support Interaction Experts β€’ Maintain high customer satisfaction

Requirements

What you will bring: β€’ Fluency in French β€’ Advanced English knowledge β€’ Familiarity with iOS and/or MacOS, or comparable technology, is preferred β€’ Great communication skills β€’ Prior customer support experience would be an advantage β€’ Strong troubleshooting skills

Benefits

What we offer: β€’ Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, assistance in finding an apartment - all at no cost to you) β€’ Competitive monthly salary + 2 extra salaries per year β€’ Health care benefits and numerous other discounts β€’ Full training by certified instructors β€’ Professional growth & development opportunities β€’ Special events as well as community & social responsibility initiatives β€’ Free online Greek language courses β€’ State of the art premises, providing a great working environment with relaxing break areas β€’ Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture

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