Digital Pathology Helpdesk Engineer
6 days ago
Description
• Respond to inbound routine Digital Pathology related queries • Raise calls to specialists if more knowledge is required • Update customer account records • Share information with regional dispatching teams • Support on-site engineer and follow through to completion • Diagnose faults remotely • Provide troubleshooting support to customers • Record activities in Customer Service systems • Accept incoming contacts and prioritize accordingly • Resolve complex issues independently
Requirements
• Min 3+ years of experience overall • Experience in remote troubleshooting of software • Database management skills • Windows Server 2008 - 2022 & virtual machines • Work with Mirth Connect and HL7 Networking • Remote storage management • Domain and non-domain related knowledge • Group policies • Firewall knowledge • Fluent in English
Benefits
• Eligible for remote work arrangement • Additional information provided during interview
Apply NowSimilar Jobs
December 20, 2024
As a Product Support Analyst, provide tier 2 technical software support at Xogene. Join a dynamic team enhancing clinical trial transparency services.
December 1, 2024
As a Help Desk Specialist, deliver prompt technical support in a healthcare SaaS environment.
November 20, 2024
Help Desk Specialist managing data collection project queries through ticketing in various languages.
September 20, 2024
Salesforce IT Administrator for Masco Home Products, enhancing Salesforce platform.
September 20, 2024
Masco Corporation
10,000+ employees
Salesforce Administrator to enhance Salesforce platform for Masco Home Products.