Head of Outsourcing, BPO

February 15

Apply Now

Receive Emails with Similar Jobs

Darkroom

WebsiteLinkedInAll Job Openings

Darkroom is a vertically integrated digital agency pioneering the next generation of consumer-facing brands. Our team has been responsible for generating hundreds of millions of dollars in market value for some of the most innovative brands in the world. Brand launches and growth engagements include VYBES, Olipop, and Maaji. A category leader in results-driven growth marketing, Darkroom’s success is attributed to our unique partnership model, purposefully built to launch brands to market and accelerate growth. Our model is predicated on four major disciplines — Brand & Identity, Digital Products, Creative Production and Growth Marketing – threaded by one cohesive, interdisciplinary team. We are selective about who we work with. With offices in Los Angeles, New York, and Kyiv, we attract top talent across creative advertising, growth marketing, and engineering—ensuring our clients work with subject-matter experts across all of our disciplines. Darkroom operates Darkroom Labs, Darkroom Digital, Darkroom Capital, Darkroom Studios, and DarkMatter.

Shopify Development • WordPress Development • Custom Development • Performance Creative • Creative Production

51 - 200 employees

📋 Description

• We're building the future of advertising and are looking for the minds to help us do it. • Darkroom is a progressive omni-channel growth marketing agency focused on retail, e-commerce, and consumer businesses. • The Director of Outsourcing (BPO) will be responsible for launching, growing, and ensuring the profitability of Darkroom’s Business Process Outsourcing (BPO) department. • This role requires a blend of entrepreneurial vision, operational excellence, and people leadership. • You will lead the strategy, operations, and team necessary to build a high-performing and scalable BPO service. • Serve as the primary point of contact for BPO clients, ensuring a high level of transparency and communication.

🎯 Requirements

• This individual must be highly entrepreneurial and willing to work in a fast-paced environment with changing requirements. • 7+ years of experience in agency outsourcing, BPO, or operations management. • Proven track record of launching and scaling a BPO service or similar operational function. • Experience managing global teams and sourcing talent across multiple locations. • Strong understanding of cost structures, pricing models, and client engagement strategies. • Entrepreneurial mindset with a focus on building scalable systems and delivering value to clients. • Exceptional communication and negotiation skills, with a client-first approach. • Strong leadership and team-building abilities to create a high-performing division. • Proficiency in Notion and Figma.

🏖️ Benefits

• Unlimited Vacation Policy, and Holidays: Rebooting is one of the most important parts of growth. At Darkroom, you have access to a flexible vacation policy, and 10 holidays throughout the year to keep you recharged and sharp. • Location, location, (or no) location: Remote-first culture with a strong community base. With Hubs in LA, The Bay Area, New York, Philly, Sao Paulo, Lisbon, and Eastern Europe. • Endless opportunities for growth: Our agency is founded on an interdisciplinary approach, giving Darkroomers insights into services far beyond your job description. Grow your skills and interests beyond your niche and stay at the forefront of the industry through total immersion in cross-functional collaboration.