Community Technical Moderator

4 days ago

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Databricks

WebsiteLinkedInAll Job Openings

Apache Spark • Apache Spark Training • Cloud Computing • Big Data • Data Science

1001 - 5000 employees

Founded 2013

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $1.6G Series H on 2021-08

Description

• As Community Technical Moderator, you will help our online data practitioner community discover the value of Databricks by providing answers to their technical Databricks platform questions. • You will be responsible for ensuring that questions and comments are responded to in an accurate, comprehensive, and timely fashion by providing answers directly, or tapping into a talented bench of subject matter experts (SMEs) for answers. • This mission requires technical knowledge, diplomacy, great written communications, and above all a commitment to helping our customers learn and consume Databricks to the benefit of their careers and their organizations. • Be customer-obsessed • Encourage our large network of data practitioners to help each other in their learning journey by providing peer-to-peer community answers where possible • When peers do not answer each other, provide customers with answers to technical questions from our internal subject-matter experts within our Community SLA time frame • Track question and answer status to ensure follow-up and resolution • Drive high member satisfaction, consumption and retention by ensuring questions are addressed in the professional, specific and human manner that best represents Databricks • Develop and maintain strong partnerships with internal and external subject matter experts • Create and contribute to Databricks platform community documentation and knowledge base articles • Strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs • Embody a spirit of collaboration; coach team members • Liaise with Product, Engineering, Developer Relations, Learning & Certification, Marketing, Legal, Pre- and Post-Sales teams

Requirements

• 4+ years in understanding including Data Engineering, Data Analysis, and Machine Learning • Deep Spark and Delta understanding • Experience with Medallion Architecture • Familiarity with those open source tools: Unity Catalog, MLflow, Iceberg, Hudi • Deep understanding of either AWS or Azure data services, with relevant experience in the other platform, and familiarity with GCP • The ability to research within complex information landscapes • Demonstrated ability to collaborate and influence in low-resourced environments • Familiarity with community platforms such as Khoros, Vanilla, Discourse (preferred) • Past experience as a moderator or administrator of an online community (preferred)

Benefits

• At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. • For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.