DCI
DCI is a leading provider of technology solutions specifically tailored for the banking and financial services sector. With over 60 years of experience, DCI serves banks, credit unions, digital branches, and sponsor banks, offering innovative solutions such as core processing with iCore360 and digital banking with iCoreGO. DCI is known for its customer-centered relationships, cutting-edge technology, and empowering financial institutions to thrive in a digital lifestyle. The company prides itself on outstanding service, transparent contracts, and trailblazing technology, making it a partner of choice for community banks looking to enhance their digital capabilities and fintech processing capabilities.
Banking • Software Development • ATM Processing • Bank Software • Community Banks
Customer Support Specialist
February 7
🌪️ Kansas – Remote
💵 $45k - $47k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
DCI
DCI is a leading provider of technology solutions specifically tailored for the banking and financial services sector. With over 60 years of experience, DCI serves banks, credit unions, digital branches, and sponsor banks, offering innovative solutions such as core processing with iCore360 and digital banking with iCoreGO. DCI is known for its customer-centered relationships, cutting-edge technology, and empowering financial institutions to thrive in a digital lifestyle. The company prides itself on outstanding service, transparent contracts, and trailblazing technology, making it a partner of choice for community banks looking to enhance their digital capabilities and fintech processing capabilities.
Banking • Software Development • ATM Processing • Bank Software • Community Banks
📋 Description
• Provide accurate and timely assistance to clients using DCI’s software applications. • Educate customers to improve their understanding of DCI applications and services. • Research and resolve customer questions and concerns efficiently. • Escalate complex application issues to senior-level support or development teams when needed. • Maintain and update customer control records, ensuring accuracy and compliance. • Provide input for user documentation and contribute to its creation. • Support on-site implementation teams, Customer Relationship Managers, and the Education Department. • Assist with setup and plugin configuration for new services. • Serve as backup support for first-level calls across applications. • Participate in the customer support call center as needed.
🎯 Requirements
• Work experience in a bank, financial institution, or related field. • Excellent verbal and listening skills for both in-person and phone interactions. • A friendly, professional attitude when assisting customers. • Exceptional written communication skills for internal and external correspondence. • Strong analytical, problem-solving, and resolution abilities. • Effective time management and organizational skills. • Proficiency with Microsoft 365 tools. • Adaptability to quickly learn new tools and processes. • Comfort with working with numbers and performing basic mathematical calculations. • Flexibility to work shifts between 7 AM and 7 PM CST to accommodate clients across the U.S., including participation in on-call rotations.
🏖️ Benefits
• Comprehensive benefits • Abundant growth opportunities • Supportive and collaborative work environment
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