Technical Support Engineer - Chemstations
July 31
Description
• Assist the team in solving software, hardware, and engineering problems encountered by customers • Support customers in answering questions about the company’s software through telephone, e-mail, video conference, and team collaboration tools • Support the Pre-Sales team by demonstrating our software to prospective customers • Diagnose and troubleshoot customer simulations and identify input and modeling mistakes • Identify, document, and track client requests using existing ticketing and bug reporting systems • Develop and maintain product documentation in the form of help topics, user manuals, knowledge base articles, FAQ pages, and example simulations
Requirements
• Master of Science degree in Chemical or Process Engineering • 3+ years of experience in chemical process engineering • Effective communication, as well as written and verbal fluency in German and in English • Strong analytical skills • Proven experience building, optimizing, and troubleshooting complex flowsheet simulations (CHEMCAD or similar software used in the Chemical Process Industry) is highly preferred
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