Data Meaning
Data Meaning is a company that specializes in accelerating analytical workloads for businesses, helping them to increase productivity and focus on high-value tasks. They offer managed services, expert-on-demand solutions, and enablement & training programs to help organizations handle increased workloads and embrace new technologies effectively. With over 20 years of experience and more than 800 projects completed, Data Meaning provides expertise in data governance and strategy, aligning data initiatives with business objectives. They target bottlenecks in productivity and offer solutions in sectors like public sector and other industries to improve efficiency and compliance. Their services are designed to help businesses outsource mundane tasks, increase team engagement, and boost work efficiency through specialized skills and frameworks.
MicroStrategy Consultants • Data Warehousing • Business Intelligence Solutions • Project Management • Dashboard Customization & Design
IT Support Consultant - Azure & Analytics Administration
February 19
Data Meaning
Data Meaning is a company that specializes in accelerating analytical workloads for businesses, helping them to increase productivity and focus on high-value tasks. They offer managed services, expert-on-demand solutions, and enablement & training programs to help organizations handle increased workloads and embrace new technologies effectively. With over 20 years of experience and more than 800 projects completed, Data Meaning provides expertise in data governance and strategy, aligning data initiatives with business objectives. They target bottlenecks in productivity and offer solutions in sectors like public sector and other industries to improve efficiency and compliance. Their services are designed to help businesses outsource mundane tasks, increase team engagement, and boost work efficiency through specialized skills and frameworks.
MicroStrategy Consultants • Data Warehousing • Business Intelligence Solutions • Project Management • Dashboard Customization & Design
📋 Description
• Provide Level 1 triage support by diagnosing and resolving technical issues for our clients and end users. • Escalate unresolved technical problems to Level 2 or Level 3 support teams as needed. • Respond to helpdesk tickets, phone calls, and emails in a timely and professional manner. • Administer Microsoft Azure, including provisioning virtual machines, managing user roles/permissions, and implementing cloud security best practices. • Manage Azure Active Directory (AAD), including identity and access management, hybrid cloud integrations, and group policies. • Troubleshoot Databricks, Analytics tools (MicroStrategy, Tableau, Alteryx), and associated data pipelines, addressing connectivity issues, permissions errors, and performance concerns. • Install, configure, and maintain BI tools like Tableau, MicroStrategy, and other analytics platforms as required. • Perform basic to advanced troubleshooting in Linux environments, including shell scripting, application installs and log analysis. • Utilize RMM tools (Kaseya / Datto) for remote management, patching, monitoring, and troubleshooting of company workstations and Virtual Machines. • Automate routine maintenance tasks using tools like PowerShell, Bash, or other scripting methods. • Support user account management systems (AAD, Office 365, AWS, etc.). • Perform advanced Virtual network troubleshooting (VPN, LAN, DNS, DHCP, etc.). • Document support requests, resolutions, and troubleshooting steps in the ticketing system. • Ensure excellent customer service by providing clear communication and timely issue resolution. • Collaborate with other teams to enhance operational workflows and proactively improve system performance.
🎯 Requirements
• 4-5 years of IT support experience, with a proven track record in helpdesk or service desk roles. • Strong experience in Level 1 triage, including troubleshooting and ticket escalation. • Expertise managing Microsoft Azure services, including virtual machines, networking, and identity access. • Proficiency in Azure Active Directory (AAD), Office 365 administration, and hybrid cloud environments. • Hands-on experience troubleshooting Databricks and other analytics tools (MicroStrategy, Tableau, Alteryx) at a foundational level. • Strong knowledge of Virtual networking principles (DNS, DHCP, VPN troubleshooting). • Knowledge of basic scripting (PowerShell, Bash) is a plus. • Familiarity with role-based access control (RBAC), cloud storage, backups, and disaster recovery strategies. • Ability to diagnose and resolve technical issues efficiently, with strong problem-solving skills. • Excellent verbal and written communication skills with a customer-first mindset. • Ability to work both independently and collaboratively in a fast-paced environment.
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