Senior Customer Success Manager - Life Sciences

April 6

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Datavant

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Datavant is a health data platform company committed to making the world’s health data secure, accessible, and actionable. It offers a proprietary network that facilitates data connectivity across the healthcare ecosystem, enabling more than 60 million healthcare records to be shared among over 70,000 hospitals and a vast network of real-world data partners. By providing solutions for health plans, healthcare providers, and life sciences, Datavant plays a critical role in enhancing patient care and driving analytics in the healthcare sector.

data privacy • health data • Release of Information • Medicaire Risk Adjustment • Healthcare Interoperability

5001 - 10000 employees

💰 Series B on 2020-10

📋 Description

• Join Datavant, a leader in health data exchange, to drive customer success in healthcare. • Develop executive-level understanding through consultative thought partnership. • Maintain and improve high customer renewal rates to reduce churn. • Innovate new ideas to drive productivity and scalability in customer relationships.

🎯 Requirements

• Minimum 10 years of relevant experience, with 5+ years in strategic, healthcare customer-facing work. • Strong focus on learning and understanding customer goals. • Ability to manage and influence through persuasion, negotiation, and consensus building. • Entrepreneurial, self-sufficient, and self-driven approach. • Comfortable making decisions under uncertainty. • Thorough with attention to detail and a bias towards action. • Strong empathy for customers and passion for revenue expansion. • Analytical and process-oriented mindset. • Strong understanding of value drivers in recurring revenue business models. • Robust project management and client management skills. • Enthusiastic and creative with the ability to inspire others. • Excellent communication and presentation skills.

🏖️ Benefits

• Equal Employment Opportunity employer. • Opportunities for bonus/commission. • Commitment to a diverse team and high-performance culture. • Health screenings and vaccinations may be required after an offer.