Security Customer Assurance Lead
August 16
Description
• Coordinate and manage responses to customer enquiries, including contributing to Request for Proposals (RFP), responding to customer security enquiries, diligence assessments, customer audits, etc. • Perform technical assessments and documentation around key controls and security processes, including working knowledge of key controls across a number of industry best practices • Liaise with customers, articulating control implementation, and describing considerations for applying security and compliance concepts to a technical environment. Simplify security compliance requirements into clear technical control specifications and policies. • Field and address requests for team support in collaboration with internal and external stakeholders. • Communicate effectively and regularly with internal teams and customers • Support our legal teams in contract review activities to ensure security contract clauses are appropriate. • Track metrics and develop reporting to demonstrate the status and progress of your work. • Continuously build and refine knowledge base information, whitepapers, frequently asked questions, control narratives, etc. and contribute to ongoing development and improvement. • Understand the impact of security in our go-to-market pipeline, report on trends and help us improve how we invest in security. • Stay apprised on industry standards and regulations for security and compliance
Requirements
• 4+ years experience in security, audits, customer assurance, control assessments, or risk assessments based on security and privacy frameworks, such as SOC 2, ISO 27001, HIPAA, PCI, HITRUST, NIST 800-53, FedRAMP, etc. • Experience in performing technical assessments and documentation around key controls and security processes, as well as auditing IT processes, including working knowledge of key controls across a number of industry best practices • Excellent analytical, problem-solving, and project management skills • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams, stakeholders, and customers • Detail-oriented and able to handle multiple priorities in a fast-paced environment • Ability to operate effectively in ambiguity
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