Customer Care Specialist, German

October 13

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David Kennedy Recruitment Ltd.

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Description

• Conduct technical-based customer assistance through voice, chat, and email in a timely manner • Provide an exceptional customer experience • Document each interaction in a dedicated CRM system • Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department.

Requirements

• Ability to effectively and correctly communicate verbally and in written format in German (C1 level and higher) and English (B2 and higher) • Residing in Bosnia & Herzegovina and being able to take on a job legally without the company's support • Experience in Customer Support, and technical support, especially with a help desk or other IT functions • Ability to go through a background check • Strong abilities to work independently and as a remote team player • Problem-solving and critical thinking skills • Adaptable and flexible, demonstrating abilities to work with process and information changes • Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office).

Benefits

• Excellent remuneration package based on experience, skills and performance • Indefinite contract • A dynamic and creative team with a positive and friendly atmosphere • Good work environment - the employer can show off great reviews from their employees • Guidance and tools to reach your full potential.