David Kennedy Recruitment Ltd.
David Kennedy Recruitment Ltd is a distinguished virtual recruitment consultancy with a global presence spanning more than 40 countries. The company specializes in delivering exceptional recruitment services internationally, utilizing an innovative approach to seamlessly connect candidates and clients. With over 150 staff operating across five continents and conducting business in more than 32 languages, David Kennedy Recruitment Ltd focuses on exceeding the expectations of both clients and candidates, offering multilingual and executive search services, competitor analysis, and relocation assistance to ensure a comprehensive recruitment experience.
Senior Business Travel Consultant, French
3 days ago
David Kennedy Recruitment Ltd.
David Kennedy Recruitment Ltd is a distinguished virtual recruitment consultancy with a global presence spanning more than 40 countries. The company specializes in delivering exceptional recruitment services internationally, utilizing an innovative approach to seamlessly connect candidates and clients. With over 150 staff operating across five continents and conducting business in more than 32 languages, David Kennedy Recruitment Ltd focuses on exceeding the expectations of both clients and candidates, offering multilingual and executive search services, competitor analysis, and relocation assistance to ensure a comprehensive recruitment experience.
📋 Description
• Provide high-quality support to customers through various channels, including chat, calls, and emails. • Keep up-to-date with relevant information on service providers, destinations, and systems. • Assess customer needs, urgency, and preferences quickly and effectively. • Handle bookings for accommodations, transportation, and travel services accurately. • Assist customers with self-service options on the platform or app. • Respond in a timely manner, adhering to service level agreements (SLAs). • Ensure compliance with company and customer policies, maintaining global standards. • Provide feedback to stakeholders on progress towards goals and key processes. • Participate in team discussions regarding products, service providers, and industry trends. • Stay informed about industry best practices and trends. • Maintain regular attendance, complete required training, and meet performance expectations.
🎯 Requirements
• Native/fluent in French (C1), both oral and written • Fluency in English, at least B2 • 5+ years in a travel consultant role, with expertise in bookings for air, rail, and accommodations • 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) • Experience in contact center or customer-facing roles • Proficient in using tools such as Gmail, Zendesk, Slack, and Salesforce • Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM • Strong multitasking abilities, quick problem-solving skills, and ability to work independently • Empathetic, professional, with excellent verbal and written communication skills
🏖️ Benefits
• Excellent remuneration package based on experience, skills and performance • Be part of a dynamic and creative team with positive and friendly atmosphere • Guidance and tools to reach your full potential • Generous medical plans, dental, and vision benefits with premiums • Paid parental and bereavement leave • Subsidized commuter benefits • Mental health support
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