Senior Product Manager - SMB

March 25

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

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Daxko

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The Daxko Nation includes several distinct brands: Daxko, CSI Spectrum, Club Automation, AAC, GroupEx PRO, SugarWOD, and Zen Planner. Through these brands, we deliver comprehensive technology solutions and experienced services to health & wellness facilities. Since we began in 1998, we’ve grown to span 68 countries, 10,000 facilities and over 20 million members. Our customers rely on us to be the engine of their growth with deep insight, guidance, technology solutions, and exceptional experiences that make us the industry’s recognized #1 software provider.

software • nonprofit • YMCA • health and wellness organizations • software-as-a-service

501 - 1000 employees

💰 Private Equity Round on 2021-10

📋 Description

• The Senior Product Manager will drive the next phase of growth for Zen Planner, an established product within our portfolio of fitness and health club management solutions. • This role requires a proven track record of scaling B2B products through a combination of product-led growth strategies and deep focus on customer experience. • You will be responsible for evolving the product experience, accelerating time-to-value, and driving sustainable growth through strong customer retention and expansion. • As the leader for your product line, you will develop and execute a comprehensive growth strategy that spans the entire customer journey - from initial discovery through long-term success. • This includes optimizing the user experience, enhancing onboarding flows, and ensuring that all touchpoints are designed to drive both customer success and business growth.

🎯 Requirements

• Commercial product management expertise – Demonstrate a track record of success in B2B product management • Strategic/Tactical Balance – Ability to balance the market and product vision with disciplined tactical execution • Market Focus – Analyze and understand of market segmentation, trends, players and the impact to product commercialization and strategy • Customer Focus – Analyze and understand voice of the customer (win/loss, NPS, customer interviews) and the impact to customer experience • Product Focus – Translate market and customer feedback into requirements, driving product delivery through an agile release process • Cross-functional leadership – Lead and drive execution across Development, Sales, Marketing, Support, and Customer Success • Drive & Grit – Operate in a fast-paced environment with a focus and determination to achieve high-quality results • Engaging Presence – Use your interpersonal skills to effectively engage with prospects and customers, getting them excited to speak with you and learn more about their product use case • Bachelor's degree in Business Administration, Marketing, Engineering or related field, or equivalent experience • 6+ years of B2B software Product Management experience • Demonstrated experience with product-led growth and customer experience optimization • Strong verbal and written communication skills with ability to influence at all levels • Experience with product analytics tools and methodologies • Ability to travel up to 25%

🏖️ Benefits

• Flexible paid time off • Affordable health, dental, and vision insurance options • Monthly fitness reimbursement • 401(k) matching • New-Parent Paid Leave • Casual work environments • Remote work