Site Reliability Engineering Manager

March 25

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

💵 $163k - $211k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

🦅 H1B Visa Sponsor

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Daxko

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The Daxko Nation includes several distinct brands: Daxko, CSI Spectrum, Club Automation, AAC, GroupEx PRO, SugarWOD, and Zen Planner. Through these brands, we deliver comprehensive technology solutions and experienced services to health & wellness facilities. Since we began in 1998, we’ve grown to span 68 countries, 10,000 facilities and over 20 million members. Our customers rely on us to be the engine of their growth with deep insight, guidance, technology solutions, and exceptional experiences that make us the industry’s recognized #1 software provider.

software • nonprofit • YMCA • health and wellness organizations • software-as-a-service

501 - 1000 employees

💰 Private Equity Round on 2021-10

📋 Description

• Manage all production assets for each product. • Batching, upgrading, deploying new servers. • Organizing the team's workload, supporting engineering efforts, compliance, uptime, and performance monitoring. • Responsible for prioritizing, organizing, and leading your team's execution of all work. • Assess operational capabilities and performance to ensure on-time delivery of quality products and services. • Set and help the team understand performance targets and goals. • Evaluate and provide real-time feedback on performance. • Train and/or ensure that the team is properly trained for their specific roles. • Coordinate on-call rotation and training for staff. • Assist in resolving emergencies, such as infrastructure or software outages. • Manage headcount and make staffing decisions related to new hires and terminations. • Oversee progress in achieving operational/production goals with respect to quality, cost, and customer service. • Take responsibility for uptime, data accuracy, and integrity. • Interact with Engineering Leads to ensure alignment between teams. • Maintain business continuity for all production assets. • Ensure proper planning and prioritization using agile practices. • Ensure operations are in full compliance with all company and regulatory requirements. • Be a technical escalation point for your team. • Provide weekly reports on system availability, response, and capacity. • Manage on-call rotation among team members. • Have budget responsibilities, ensuring fiscal responsibility for hosting and software licensing.

🎯 Requirements

• Bachelor’s degree - technical discipline preferred; OR equivalent experience • Three (3) to five (5) years of experience managing globally distributed team members • Three (3) to five (5) years of experience in a site reliability engineering capacity • Solid foundation in the following technologies: Linux Web Servers (NGiNX / PHP / Traefik / F5) • Virtualization Technologies (VMWare) • Cloud Platforms (AWS, Azure) • Containerization Systems (Docker, Kubernetes, Dynos) • Caching technology (Redis / rabbitmq ) • Strong security mindset and experience implementing security controls • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Strong supervisory and leadership skills. • Ability to prioritize tasks and to delegate them when appropriate. • Bonus points for: Strong observability experience with Monitoring Technologies, creating custom checks, and managing alert profiles and escalation policies. (OpenTelemetry, Instana, LogicMonitor, PagerDuty, OpsGenie) • Experience with Tooling (GitLab CI, Jenkins, Chef, Terraform, Elastic Search, Kubernetes, Rancher) • Scripting experience with the following languages: Ruby, Python, Bash • Experience with SOC, PCI, GDPR standards and regulations • Experience working tickets and managing priorities within issue tracking systems (Atlassian Suite, etc.) • Experience developing or supporting Java, php, or node applications • Experience automating repetitive tasks

🏖️ Benefits

• Flexible paid time off • Affordable health, dental, and vision insurance options • Monthly fitness reimbursement • 401(k) matching • New-Parent Paid Leave • Casual work environments • Remote work