Senior Technical Support Engineer-United Kingdom

September 6

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Description

• Advocate for customers’ needs • Be among the foremost technical and troubleshooting experts • Partner with engineering and customer teams to resolve issues • Interact directly with developers and resolve their issues • Participate in a rotation for 24x7 coverage • Work with Engineering to communicate incident status • Write knowledge base articles • Aim for the highest customer satisfaction

Requirements

• Have 5+ years of experience in technical support engineering or software engineering roles. • Earned a Bachelor’s degree in Computer Science or similar experience. • Customer-facing soft skills including active listening, customer empathy, and expectation-setting. • Ability to read and follow code and GitHub commits to understand recent changes • Excellent communication skills in English, both written and verbal. • Broad technical understanding of mobile devices, cloud computing, and networking. • You prefer short projects where you can go deep and chase a problem down. • Detailed technical understanding in one of the following areas: SQL, Cloud computing, or Distributed databases.

Benefits

• Competitive salaries • Stock options • Medical, dental, vision, life, and disability coverage • Flexible spending account (FSA) • Flexible vacation policy • 401(k) plan