DDN
DDN is a global leader in AI data intelligence platforms, providing high-performance data management solutions designed to optimize and accelerate AI and computing tasks. With over two decades of experience, DDN specializes in delivering cutting-edge technology for data-intensive applications across various industries, including healthcare, financial services, and telecommunications. Their comprehensive solutions include state-of-the-art hardware and software systems that empower enterprises to effectively manage complex datasets and drive innovation through artificial intelligence.
Artificial Intelligence • Data Storage • Machine Learning • Analytics • Enterprise AI
Senior Designated Support Engineer
April 7
DDN
DDN is a global leader in AI data intelligence platforms, providing high-performance data management solutions designed to optimize and accelerate AI and computing tasks. With over two decades of experience, DDN specializes in delivering cutting-edge technology for data-intensive applications across various industries, including healthcare, financial services, and telecommunications. Their comprehensive solutions include state-of-the-art hardware and software systems that empower enterprises to effectively manage complex datasets and drive innovation through artificial intelligence.
Artificial Intelligence • Data Storage • Machine Learning • Analytics • Enterprise AI
📋 Description
• Responsible for delivering a 'pristine experience on DDN’s technologies' by utilizing your technical expertise. • Expected to work directly with customer administrative staff to solve issues. • Resolve Lustre file system issues on large, scalable customer systems and ensure customer satisfaction. • Create test plans and procedures for customer upgrades and troubleshooting. • Work with engineering for enhancing product quality using customer feedback and use cases. • Develop positive and trustworthy relationships with customers.
🎯 Requirements
• Must have 7+ years’ experience in a similar technical role. • Experience supporting post-sales efforts is essential to success in this position. • Proven in-depth technical knowledge and problem analysis skills. • Excellent customer interfacing skills. • Solutions orientated with an aptitude from analytical thinking and problem solving. • Proven skills and a solid team player. • Good verbal and written communication skills (English, second language beneficial).
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