Customer Operations Specialist
July 12
Description
• Serve as the primary point of contact for our customers, providing guidance and support with a 5-start approach • Troubleshoot and resolve issues via phone, email, and live chat platforms • Collaborate closely with other teams, such as Product and Engineering, to effectively address customer needs • Document and track customer interactions and feedback, providing insightful reporting to internal stakeholders • Assist with the development and improvement of customer support processes and resources • Maintain in-depth knowledge of Deblock's products and services to better assist customers
Requirements
• Previous experience in customer support or a related role, preferably within the financial services industry • Excellent communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner • Strong problem-solving abilities, with a focus on providing efficient and effective resolutions to customer issues • Ability to multitask and prioritize tasks in a fast-paced environment • Fluency in English, spoken and written. • Familiarity with fintech and cryptocurrency concepts and trends is a plus • Ability to work independently and collaboratively in a team-oriented environment
Benefits
• Competitive salary • Private dental + health insurance • Tech gear for your job • 30 days of paid holidays (excl. bank holidays) • Option to work 100% remotely or come to the office - your choice! • Ability to work abroad
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