Senior Customer Success Analyst - DeFi/Crypto
November 5
🇳🇱 Netherlands – Remote
💵 $36k - $40k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏦 DeFi
🚫👨🎓 No degree required
Description
• What is Decentralized Masters? • Decentralized Masters is an educational platform that teaches retail customers how to leverage the new world of Decentralized Finance to preserve and grow their capital. • We give people the weapons to take back control over their financial future. • By leveraging DeFi, we allow them to multiply their capital before it's eaten by inflation and thrive in these uncertain times. • We train customers with no prior crypto experience to become DeFi Masters with our custom made videos, live sessions, 1on1s with mentors, proprietary tools, research reports from our analysts and more. • We want to create the biggest DeFi ecosystem that exists. • Decentralized Masters has now grown to 80+ full-time employees in early 2024 and will end the year at 120+ full-time employees. • Its record-breaking growth is being noticed across continents, with a potential unicorn status in the next couple of years. • It is a bootstrapped & profitable company targeting $50m in revenue in 2024.
Requirements
• Must be able to work EST time zone. • Professional English language skills • 2 years experience in a customer success/service role • Experience in fast paced environments • Strong exposure in the DeFi community and social media presence • Must be a user of DeFi • Understanding of the crypto/blockchain space • Excellent interpersonal skills • Excellent emotional intelligence • Excellent written and verbal communication skills in English and the ability to discuss and explain technical concepts, solutions and architectures in a simplified manner • Extreme open-mindedness to new ideas with a mindset of continuous learning
Benefits
• Competitive salary package - $36k per year plus commissions with an earning potential of $40k+. • Monthly commission from $500-$1500 based on performance, this number automatically grows as your assigned new members come to maturity after the initial 3-month period as it's a 6-month program • Ability to earn commissions - no ceiling to your earning potential • Full time/40 hours a week • Unlimited PTO • Flexible work schedule • Team off-sites • Young & dynamic culture with team members across 22+ countries • Fully Remote with a very supportive team. You have the ability to work from anywhere in the world!
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