Customer Success Manager, French Speaker

November 5

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Deel

WebsiteLinkedInAll Job Openings

Payment Services • independent contractors • remote hiring • remote work • financial service

1001 - 5000

💰 $50M Venture Round on 2022-05

Description

• You’ll be the face and voice of Deel for our clients both internally and externally. • You’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. • You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. • You are a passionate business builder at heart. • You are a talented generalist, at home diving into data for insights and confident in project managing cross-functionally with multiple stakeholders. • Working with great people is a non-negotiable priority for you because you thrive in a highly collaborative and high performance team. • Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goals. • Build deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generation. • Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets. • Problem solving and solution implementation across Deel internally on behalf of your clients. • Working with the product and operations teams to drive high impact improvements.

Requirements

• You have minimum of 2+ years of relevant work experience as a CSM, Account Manager or Expansion Manager. • Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity. • Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them. • Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations. • A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility. • Have a solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards. • Have a strong analytical foundation with ability to manipulate and synthesize data. • Are curious by nature and interested in making an impact. • Have excellent written and verbal communication in English and be fluent in French.

Benefits

• Provided computer equipment tailored to your role • Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including WeWork access where available