Customer Success Manager - Global Payroll

October 8

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Deel

WebsiteLinkedInAll Job Openings

Payment Services • independent contractors • remote hiring • remote work • financial service

1001 - 5000

💰 $50M Venture Round on 2022-05

Description

• Who we are is what we do. • Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. • The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. • Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. • Our market-leading technology, expertise, and global team are crucial to the platform’s success. • We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. • A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. • Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. • We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. • We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. • After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. • There’s never been a more exciting time to join Deel — the international payroll and compliance market leader. • As Deel continues to expand its suite of services to support global teams, we are seeking a highly motivated and customer-centric individual to join our team as a Customer Success Manager with a specific focus on our new Global Payroll product. • This role will play a pivotal part in ensuring our customers' success by providing expert guidance and support tailored to their payroll needs.

Requirements

• Experience: Minimum of 3 years of experience in customer success, account management, or a related field, preferably within the HR or payroll industry. • Global Payroll Expertise: In-depth knowledge of global payroll processes, regulations, and compliance requirements across multiple countries. Ideally, within an Enterprise setting • Customer-Centric Mindset: Demonstrated passion for delivering exceptional customer service and building long-term relationships with clients. • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner. • Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving customer issues. • Team Player: Ability to collaborate effectively with cross-functional teams, including sales, product, and operations, to drive customer success initiatives. • Adaptability: Flexibility to thrive in a fast-paced, dynamic environment and adapt to evolving business needs and priorities. • Technical Proficiency: Familiarity with HRIS, payroll software, and other relevant tools is preferred. • Bachelor's degree in business administration, human resources, or a related field is preferred

Benefits

• Provided computer equipment tailored to your role • Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including WeWork access where available