Customer Support Specialist - LATAM
16 hours ago
Description
• Who we are is what we do. • Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. • The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. • Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. • A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. • We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. • After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Requirements
• Preferred experience in BPO, Call Centres or Customer Facing Teams • Ability to work across multiple platforms, providing customer support using voice calls, live chats, email and social media • Fluent in written and verbal english communication skills • Have an “Outcome oriented mindset” with the quick ability to research and investigate • Demonstrated high ability in providing customer satisfaction through empathy and problem solving • Have previously embraced remote work, capable of working independently and self-motivated • Experience working within a Global SaaS company would be highly regarded • Zendesk experience is preferred • Participate in on-going product training and process upskilling. • Use initiative in identifying trends and/or process improvements. • Being adherent and flexible to internal processes and procedures. • Being open-minded and willing to accept feedback, whether positive or constructive. • Demonstrate exceptional proactiveness, seamlessly collaborates with team members, and take full ownership of tasks to drive efficient and successful outcomes. • Collaborate with the direct manager to resolve customer escalations within the agreed timeline. Communicating and coordinating with colleagues as necessary. • This is a Contractor position. The Contrator may be requested to provide their services during non-core business hours throughout the week, including during evenings. • At Deel we work at Deel Speed and your job duties may change to occasionally accommodate changing business needs.
Benefits
• Provided computer equipment tailored to your role • Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including WeWork access where available
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