Payroll Service Delivery Manager
2 days ago
🇦🇺 Australia – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
🧑🏫 Bookkeeping and Clerks
🚫👨🎓 No degree required
Description
• Who we are is what we do. • Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. • Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. • Our market-leading technology, expertise, and global team are crucial to the platform’s success. • We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. • A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. • Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. • We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. • We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. • After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. • There’s never been a more exciting time to join Deel — the international payroll and compliance market leader. • Supporting Customers on our technology platforms. • Management of the Rostering and Portal support queue. • Liaising with Customers via email, phone and web sessions to help resolve their queries. • Troubleshooting system-based issues with a goal of finding a resolution. • Developing user guides and video tutorials to provide additional support to customers. • Supporting our Internal teams on our technology platforms. • Helping onshore and offshore team members troubleshoot system-based issues.
Requirements
• 2+ years’ experience delivering customer support and training on technology-based applications • Exceptional verbal and written communication skills - able to seek and convey information clearly and succinctly • Technology savvy – able to demonstrate expert levels of prior systems usage and administration • Good time management – able to prioritise and manage high volume workload • Patient and empathetic • Maintains a positive attitude through periods of change • Open communication with internal team members and business operations to help optimize and support workflows • You are a flexible team player, and enjoy working on a diverse team • Enjoy teaching others, be it a customer or a colleague • Customer obsessed and had significant experience building customer relationships • Driven, think on your feet and thrive in a fast-paced, challenging environment • Experience with Human Force preferred but not required.
Benefits
• Provided computer equipment tailored to your role • Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including WeWork access where available
Apply Now