Deel
Deel is a comprehensive global people platform designed to help companies expand their operations internationally with ease and in full compliance. The platform offers a suite of solutions that simplify hiring, onboarding, payroll, and compliance management for global workforces. Deel enables businesses to hire worldwide without needing to open local entities, manage global payrolls, and ensure compliance with local laws, all from a unified platform. With support for over 150 countries, Deel also provides immigration assistance, IT operations management, and extensive integration capabilities to streamline HR processes and enhance workforce management across diverse geographic locations.
Payment Services • independent contractors • remote hiring • remote work • financial service
Senior FinTech Support Specialist
5 days ago
Deel
Deel is a comprehensive global people platform designed to help companies expand their operations internationally with ease and in full compliance. The platform offers a suite of solutions that simplify hiring, onboarding, payroll, and compliance management for global workforces. Deel enables businesses to hire worldwide without needing to open local entities, manage global payrolls, and ensure compliance with local laws, all from a unified platform. With support for over 150 countries, Deel also provides immigration assistance, IT operations management, and extensive integration capabilities to streamline HR processes and enhance workforce management across diverse geographic locations.
Payment Services • independent contractors • remote hiring • remote work • financial service
📋 Description
• Who we are is what we do. • Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. • The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. • Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. • Our market-leading technology, expertise, and global team are crucial to the platform’s success. • We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. • Why should you be part of our success story? • A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. • Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. • We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. • We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. • After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
🎯 Requirements
• 3+ years of experience in handling complex and/or technical customer escalations, preferably in a Tech or FinTech start-up environment • Prior experience in BPO, Call Centres, or Customer Facing Teams will be considered a valuable addition • Familiarity with tools such as SQL, JIRA, Zendesk, and Excel, or similar applications • Proven ability to explain complex issues in a manner that is understandable and customer-friendly • Demonstrated experience in diagnosing and troubleshooting both technical and non-technical payments issues • Exceptional attention to detail and strong analytical skills • A work ethic characterized by integrity and accountability, ensuring high quality and volume of work output • Excellent communication and interpersonal skills, conducive to a team-oriented environment • Must be based within APAC region
🏖️ Benefits
• Provided computer equipment tailored to your role • Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including WeWork access where available
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