Definity First
App Development • Infrastructure Services • Technology & Web Solutions • Predictive Analytics & Machine Learning • Collaboration Portals
51 - 200
Applications Support Engineer
October 26
Definity First
App Development • Infrastructure Services • Technology & Web Solutions • Predictive Analytics & Machine Learning • Collaboration Portals
51 - 200
Description
• Provide phone and ticket support to end users for application-related issues • Use ZenDesk to track and manage support tickets • Understand the applications environment and be able to diagnose payload problems using monitoring tools, including Kibana • Escalate complex issues to the appropriate team • Work with other IT or NOC team members to resolve application issues • Keep up to date with the latest application changes and updates
Requirements
• 3+ years of experience in applications support • Experience in troubleshooting device settings and mobile applications in Android and iOS environments • Strong knowledge of ZenDesk • Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.) and a familiarity with API query language • Experience with Kibana and other monitoring tools • Excellent communication and interpersonal skills • Ability to work independently and as part of a team • Ability to work off-hours and weekends • Proficiency in advanced English
Apply Now