Full-stack Customer Engineer
July 27
Description
• Respond quickly to technical inquiries from customers received through our customer-facing teams, particularly the Customer Success team. • Investigate the mechanism and cause of customer-reported issues. • Develop solutions and workarounds for the technical challenges that customers are facing. • Collaborate with engineering teams to tackle the most complex issues. • Contribute to our codebase to instantly enhance our offerings. • Empower our customer-facing teams by providing them with product-related knowledge and insights on commonly reported issues. • Represent our customers and partners by advocating the voice of customers and sponsoring feature requests • Oversee incident processes and coordinate incident response • Be open to communicate with our customers directly
Requirements
• Strong passion to serve customers • Passion for solving real-world problems through technology and creativity. • Clear, logical thinking combined with empathetic understanding of customer sentiment, and detailed and unbiased observations. • Extensive experience in any programming language and systematic debugging. • Concrete understanding of HTTP, WWW, REST, SQL, logging, tracing, and observability. • Be open to communicate in both English and Japanese. • Japanese proficiency at the N2 level
Benefits
• At Degica, we embrace remote work while also offering office space for those who prefer in-person collaboration • 10 days regular vacation, additional 5 days summer and 5 days winter vacation • Paid birthday holiday • Budget for self-learning allowance, to ensure our employees’ skills remain current • Language training for Japanese
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