Home Based Customer Service Representative

November 8

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Description

• Assist clients in delivering excellent service to partner brands by providing product and service information and resolving concerns. • Drive customer satisfaction by receiving queries, resolving issues, and understanding customer goals. • Act as a valuable team member for partners, contributing to organizational success and personal growth.

Requirements

• Bachelor's degree in Marketing, Communications, Business Administration, or any related field • 1-2 years of direct Promotional, Customer Service, or Order Management role • Strong verbal, written, and English communication skills • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Proficient in both Microsoft and Google applications • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal • Direct experience in the promotional industry or comparable e-commerce experience is beneficial • Experience working with inbound and outbound calls, customer retention, and inside sales is preferred • Customer orientation and the ability to adapt to and respond to diverse types of characters • Familiarize yourself with CRM systems and practices

Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth