Home-Based Customer Service Representative
October 28
Description
• Assist clients in delivering excellent service to their partner brands • Provide product and service information and resolve product and service concerns • Drive customer satisfaction by receiving queries and resolving issues • Maintain extensive product knowledge • Enter orders and handle the end-to-end process until the order reaches the customer • Communicate changes in order status and production schedules • Build sustainable relationships and trust with customer accounts • Work with suppliers and internal team on order issue resolution • Ensure production proof approvals are received and reviewed • Document proof and production status in internal systems • Maintain up-to-date records of customer interactions, transactions, comments, and complaints • Document all order-related activities in various systems
Requirements
• Bachelor's degree in Marketing, Communications, Business Administration, or any related field • 1-2 years of direct Promotional, Customer Service, or Order Management role • Strong verbal, written, and English communication skills • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Proficient in both Microsoft and Google applications • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal • Direct experience in the promotional industry or comparable e-commerce experience is beneficial • Experience working with inbound and outbound calls, customer retention, and inside sales is preferred • Customer orientation and the ability to adapt to diverse types of characters • Familiarize yourself with CRM systems and practices
Benefits
• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth
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