Frontline Support Specialist
June 7
Description
• Prioritize and organize your workload efficiently using advanced project management tools, ensuring a smooth workflow and timely resolution of customer support tickets. • Actively engage in customer callback for ticket resolution queries, ensuring thorough follow-ups and strengthening customer trust and satisfaction. • Foster a transparent and collaborative work environment through regular updates and clear communication with team members and stakeholders across Deliverect. • Actively participate in cross-functional meetings, collaborating with other teams to enhance collective success and drive innovation within Deliverect. • Embrace critical thinking to proactively identify and address potential challenges, maintaining agility and foresight in your daily operations. • Thrive in a dynamic environment by continuously adapting to evolving technologies and pursuing opportunities for professional growth and development.
Requirements
• At least 1 year of experience in technical support, customer service in the tech or SaaS industry, or a related field. • Exceptional verbal and written communication skills, allowing you to effectively interact with both technical and non-technical stakeholders. • A typing speed range of 50-70 words per minute (WPM), ensuring clear communication with customers. • Demonstrated ability to work collaboratively within and across teams, fostering positive team dynamics and contributing to shared goals. • Strong analytical skills with a knack for identifying, analyzing, and efficiently resolving technical issues faced by our customers. • Adaptability and a commitment to continuous professional development are essential for success in this dynamic role. • Willingness to explore innovative solutions and take calculated risks to drive improvement and advancement in customer support processes. • A strong work ethic with a commitment to taking full ownership of tasks and projects while maintaining transparent communication with team members and customers. • A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Certifications in technical support or customer service are a valuable asset.
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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