Delivery Hero
Delivery Hero is a global leader in the food delivery industry, operating in over 70 countries across four continents. The company connects customers with their favorite restaurants and shops, providing fast and easy delivery services to their doorsteps. In addition to food delivery, Delivery Hero operates 932 Dmarts, which are small strategically located warehouses that support their quick commerce operations. As of the fourth quarter of 2023, Delivery Hero reported a Gross Merchandise Value of EUR 11. 3 billion, demonstrating significant year-on-year growth. The company's mission is to deliver an amazing experience, whether it be through their local brands or through strategic investments in sustainability and social impact initiatives. Delivery Hero strives to offer quick commerce - the next generation of delivery - embodying strong values that propel its workforce worldwide.
Online food ordering • eCommerce • Technology • Online food delivery • Marketing
Manager - Accounting - General Ledger
3 days ago
Delivery Hero
Delivery Hero is a global leader in the food delivery industry, operating in over 70 countries across four continents. The company connects customers with their favorite restaurants and shops, providing fast and easy delivery services to their doorsteps. In addition to food delivery, Delivery Hero operates 932 Dmarts, which are small strategically located warehouses that support their quick commerce operations. As of the fourth quarter of 2023, Delivery Hero reported a Gross Merchandise Value of EUR 11. 3 billion, demonstrating significant year-on-year growth. The company's mission is to deliver an amazing experience, whether it be through their local brands or through strategic investments in sustainability and social impact initiatives. Delivery Hero strives to offer quick commerce - the next generation of delivery - embodying strong values that propel its workforce worldwide.
Online food ordering • eCommerce • Technology • Online food delivery • Marketing
📋 Description
• Enhances service levels and ensures the team meets quality, volume, and timeliness objectives (SLAs/KPIs) • Drives operational excellence through adherence to business needs, budgets, and best practices • Leads initiatives such as UAT approvals, efficiency projects, and the closure of GRC/Internal Audit Action Plans, significantly impacting customer, operational, and project outcomes • Oversee daily R2R operations, ensuring alignment with organizational goals and timely delivery • Adapt strategies to address operational and resource challenges, and ensure the accuracy of R2R Taxonomy, process models, and SOPs • Lead and guide teams in resolving complex challenges, maintaining high standards of accuracy and compliance • Collaborate with senior management to drive performance improvements and ensure adherence to corporate policies • Manage and prioritize multiple delivery teams, mentor employees, and lead high-risk projects • Conduct Monthly/Quarterly Business Reviews (MBRs/QBRs), providing strategic insights and driving cross-functional collaboration
🎯 Requirements
• At least 7 Years of relevant experience in an R2R role • Expertise in fostering a shared service mindset, optimizing operations through centralized processes, and collaborative efficiency • Deep understanding of R2R procedures and practices, with a basic knowledge of O2C and P2P processes • Expertise in managing operations across multiple markets, with the ability to improve efficiency through collaboration with Finance, Commercial, and Product/Tech teams • Familiarity with business directives and billing strategies to enhance operational efficiency and drive business outcomes
🏖️ Benefits
• Free food • Health and dental insurance • Learning and development opportunities!
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