Technical Support Engineer, Senior

October 12, 2023

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Delphix

WebsiteLinkedInAll Job Openings

Data as a Service • Database Virtualization • DevOps • Cloud Migration • Application Development

501 - 1000 employees

Founded 2010

☁️ SaaS

📋 Compliance

🔒 Cybersecurity

💰 Series D on 2021-10

Description

As a Technical Support Engineer you will often be the first contact point for our customers, where you are responsible for taking and working cases, utilizing common methods of interaction and creating knowledge content to better enable customer self-service. You will become a Delphix product expert, able to effectively communicate and troubleshoot complex issues with the customer, including analyzing logs, filing bugs, implementing workarounds and aiding customers in any technical issues that may arise with the product and related technologies and environments.

Requirements

• Bachelor's degree in Computer Science or equivalent job experience • 3 - 10 Years of relevant experience • Demonstrated history of strong analytical and troubleshooting skills • Excellent English verbal and written communication skills • Strong interpersonal and customer relationship skills • OS Skills in Unix / Linux or Windows Server • Experience working in a Customer-Facing Technical Support Role • Experience managing or operating Oracle, SQL Server, or comparable RDBMS systems, especially with a focus on database backup and recovery • Extensive experience with the Oracle RDBMS product, including clustering, recovery, and multi-tenant configurations • Ability to script in Shell, Python etc. • Knowledge and experience with SQL queries • Network Troubleshooting (NFS, iSCSI, TCP/IP, routing protocols) • Experience with data transformation, especially Pentaho Kettle or comparable ETL engines • Experience troubleshooting distributed components/services and log analysis • Experience with crash dump analysis for UnixData storage, backup, and/or archiving knowledge • Ability to read “C” or Java code • Experience with ZFS • Experience using or administering virtualisation, hypervisors or cloud (Azure, VMware, AWS) • Good understanding and experience on Containers, Kubernetes/Docker

Benefits

• An amazing opportunity to work with one of the best technical support teams, who know their jobs the best • Customised on-boarding and on-job trainings covering all the aspects of the products (basics to advance) conducted by our SMEs in 1:1 sessions • No separate tiers/levels in support group, people (even in different Geographies) help each other showing true 'oneteam' culture • Emphasis on quality rather than quantity • Transparency in internal and customer communications related to technical analysis • Equal access of tools/resources to everyone, including reachability to Engineering • Freedom and flexibility • Capacity to grow and build career plan • Access to latest technologies