Technical Support Engineer

February 22

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Demandbase

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Demandbase is a leading company specializing in account-based marketing (ABM) solutions for B2B enterprises. Leveraging data and AI-powered insights, Demandbase One™ accelerates marketing, advertising, and sales strategies by identifying and targeting the right customers at the right time with the right message. Their robust platform integrates with existing tech stacks to unify sales and marketing efforts through seamless data flow and actionable insights, enhancing conversion rates, revenue growth, and pipeline velocity. Demandbase serves a variety of industries with tailored solutions and is committed to transparency, data trust, and delivering measurable results for revenue teams.

marketing • account-based marketing • B2B marketing • B2B sales • company-targeted advertising

501 - 1000 employees

🤝 B2B

☁️ SaaS

💰 $65M Series H on 2017-05

📋 Description

• Provide timely, expert technical support to customers, primarily via email. • Triage and prioritize incoming cases, proactively solving issues and escalating when necessary. • Own customer issues end-to-end—from initial troubleshooting to resolution and follow-up. • Communicate effectively with internal teams and customers, providing timely updates. • Serve as the point of contact for escalations, ensuring quick resolutions. • Document bugs and technical issues in Jira. • Identify opportunities to improve internal processes and develop troubleshooting documentation. • Provide insights and feedback to the Training and Documentation teams. • Collaborate with the Engineering Data Team to ensure data quality. • Think creatively to improve processes and enhance customer satisfaction.

🎯 Requirements

• Technical troubleshooting experience with programming languages like JavaScript, Scala, Python, and SQL. • 2+ years of experience in a technical support role, preferably at a data-intensive or SaaS company. • Proven ability to facilitate communication between customer-facing and technical teams. • A track record of delivering outstanding service, particularly to high-profile customers. • Familiarity with CRM platforms such as Salesforce, Dynamics, or HubSpot (a plus). • Experience with web marketing, analytics, or AdTech (a plus).

🏖️ Benefits

• Up to 100% paid premiums for Medical and Vision coverage ensuring access to top-tier care for you and your loved ones. • Range of mental wellness resources, including access to Modern Health. • Flexible PTO policy, 15 paid holidays in 2025, including a three-day break around July 4th and a full week off for Thanksgiving. • No Internal Meetings Fridays to focus on what matters most. • Competitive 401(k) plan, short-term and long-term disability coverage, life insurance, and other financial benefits.