Dengage
Dengage is a digital engagement platform that empowers businesses to connect with their customers through personalized communication and innovative marketing strategies. The company specializes in enhancing user experiences by leveraging data analytics and behavior-driven insights to optimize customer engagement across various channels.
SaaS • Customer Insights • Customer Data Platform • Omnichannel Marketing • Mobile Marketing
Director of Customer Success
December 16, 2024
Dengage
Dengage is a digital engagement platform that empowers businesses to connect with their customers through personalized communication and innovative marketing strategies. The company specializes in enhancing user experiences by leveraging data analytics and behavior-driven insights to optimize customer engagement across various channels.
SaaS • Customer Insights • Customer Data Platform • Omnichannel Marketing • Mobile Marketing
📋 Description
• We are looking for a Director of Customer Success, who will be responsible for retaining and growing existing customers by building a value based relationship with them. • As the Director of Customer Success, you will play a pivotal role in our leadership team, combining your expertise in customer success with a strong background in sales. • Your primary responsibility will be to ensure customer satisfaction and loyalty while identifying opportunities for growth and sales. • You will lead a dynamic team of customer success professionals, fostering strong relationships with our clients and contributing to our revenue growth through up-selling and cross-selling initiatives. • Note: Candidates from Lahore can also apply for this role.
🎯 Requirements
• Proven experience in customer success, with a background in sales, preferably in a SaaS or technology-related industry. • Minimum of 5 to 7 years of relevant technical experience, with at least 3 years in a managerial / leadership role. • Excellent interpersonal and relationship-building skills, with a customer-first mindset. • Strong analytical abilities and experience using data to inform decisions and strategies. • Proven track record of achieving or exceeding retention and sales targets. • Exceptional communication and team management skills. • Bachelor's degree in Business, Marketing, or a related field; a Master's degree is a plus.
🏖️ Benefits
• Competitive salary package. • Opportunity to work with a talented and dedicated multinational team. • Remote work options. • Professional development opportunities. • Collaborative and inclusive company culture. • Diversity and Inclusive Culture.
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