Dentons
Dentons is the world's largest global law firm, offering a wide range of legal services through its member firms and affiliates across more than 160 locations worldwide. Dentons focuses on helping clients grow, protect, operate, and finance their businesses by providing comprehensive global solutions, insights, and legal expertise. The firm is recognized for its strength in sectors such as mergers and acquisitions, tax advisory, anti-bribery and corruption law, and legal management of data centers, among others. Its commitment to supporting international projects, such as the transformation and rebuild of Ukraine, demonstrates its global impact and ambition. Dentons also emphasizes knowledge sharing through webinars and thought leadership initiatives, targeting challenges and opportunities in the legal profession for general counsels and in-house legal teams.
Global SAP SuccessFactors Support Analyst
September 23, 2024
Dentons
Dentons is the world's largest global law firm, offering a wide range of legal services through its member firms and affiliates across more than 160 locations worldwide. Dentons focuses on helping clients grow, protect, operate, and finance their businesses by providing comprehensive global solutions, insights, and legal expertise. The firm is recognized for its strength in sectors such as mergers and acquisitions, tax advisory, anti-bribery and corruption law, and legal management of data centers, among others. Its commitment to supporting international projects, such as the transformation and rebuild of Ukraine, demonstrates its global impact and ambition. Dentons also emphasizes knowledge sharing through webinars and thought leadership initiatives, targeting challenges and opportunities in the legal profession for general counsels and in-house legal teams.
Description
• Manage triage and resolution of support tickets. • Implement Incident Management processes. • Triage tickets based on subject matter and complexity. • Perform support fixes that can be resolved 'first time' without escalation. • Maintain global system security roles and supporting content. • Produce regular reports in agreed formats/data sets. • Measure and monitor service level targets. • Monitor System Implementation partner portal. • Maintain user FAQs and support documentation. • Keep up to date with SuccessFactors HCM functionality. • Other tasks as assigned.
Requirements
• Proven experience supporting SAP SuccessFactors. • Proven advanced knowledge of Microsoft Excel. Certification considered an asset.
Benefits
• Remuneration and benefits package reflecting experience and country where hired.
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