Dentons
Dentons is the world's largest law firm, delivering quality and value to clients around the globe$1. .$1
10,000+
Global SAP SuccessFactors Support Analyst
July 24
Dentons
Dentons is the world's largest law firm, delivering quality and value to clients around the globe$1. .$1
10,000+
Description
• Manage the triage and resolution of support tickets • Ensure highest quality and standards within service level targets • Implement Incident Management processes on an IT Service Management System • Triage tickets based on subject matter and complexity • Produce regular reports and monitor service level targets • Maintain global system security roles and supporting content
Requirements
• Strong SuccessFactors experience, with both functional and technical skills • Background providing a high level of customer services in an IT and HR environment • Demonstrated ability to troubleshoot • Problem-solving mindset • Excellent verbal and communication skills • Excellent client service skills • Advanced Excel – experience with pivot tables and graphs • Self-motivated and able to work under limited supervision • Highly organised, able to multi-task and meet deadlines • May be required to be on call
Benefits
• Equal opportunities for all • Diversity & Inclusion initiatives • Remuneration and benefits reflective of experience • Inclusive culture respecting individual differences
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