Application Support Analyst

October 20

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24/7 PROACTIVE MONITORING • DEVOPS • IT INFRASTRUCTURE EXPERTS • CLOUD ARCHITECTURE • POLYCLOUD

11 - 50

Description

• Be the main point of contact and expert on business applications used by other teams, as well as the core Zilch platform • Working closely with cross functional teams to understand their application needs and help them select the best platforms, provision and support them • Technical investigation and analysis of incidents, problem replication and call closure to ensure customer satisfaction • Creating knowledge base articles to help our internal teams become self-sufficient • Supporting our customers by identifying and resolving deeper platform issues • Working with our data ensuring we store and process information securely and effectively • Working in an agile environment on systems which are critical for our customers • Continually improving our tooling, practices, and knowledge • Assist in ad-hoc technology support and technology related duties

Requirements

• An enthusiast who lives and breathes application and who is passionate about assisting internal and external teams to extract the most out of the platforms they use • An Engineer who is wholehearted about keeping our customers happy and our systems humming • Proven analytical skills and ability to problem solve • Understanding of business applications and processes • Proven track record in supporting the business’ usage of business applications and processes • Understanding of APIs and integrations • Proven ability to implement best practice processes and application usage • Ability to manage own work pipeline as well as work as a part of a team • Strong awareness of data security best practices • Experience in working with SQL performing data-fixes and queries • Experience supporting AWS systems • Experience supporting Intercom or similar • Experience implementing and supporting business applications (E.g., CRM and ERP systems) • Experience supporting REST integrated systems • SQL and/or Python scripting • Usage of low-code integration platforms • Exposure to caching systems like Redis or Memcached • Exposure to workflow management systems

Benefits

• Private Health insurance • Holiday allowance including a day off for a birthday • Company laptop