Customer Service Specialist - German speaking
3 days ago
Description
• We are seeking a proactive Customer Service Specialist ready to make an impact with our leading SaaS solution. • This is a fantastic opportunity to join our Customer Experience team and contribute to its success. • In this dynamic role, you will maintain close communication with customers to boost their engagement and satisfaction. • You’ll also play a key role in empowering our customers to become product experts by delivering the right information effectively and at scale. • Assist customers with a variety of inquiries, ensuring prompt and effective resolution. • Enhance the customer experience by promoting the value of our product through exceptional service. • Address and resolve customer complaints, continuously seeking ways to improve satisfaction. • Collaborate with the Technical Account Management and Engineering teams to handle complex issues. • Extend our internal and external knowledge sharing base. • Ensure all content is aligned with our brand voice, values, and messaging guidelines. • Act as a key liaison between internal teams, fostering communication and contributing to product development.
Requirements
• A minimum of 2 years of experience in B2B customer service or support, ideally within the SaaS industry. • Near-native fluency in German (both written and spoken), coupled with strong proficiency in English. • Highly empathetic, with exceptional interpersonal skills. • Strong service orientation, consistently prioritising customer needs. • Excellent organisational skills with a keen eye for detail.
Benefits
• Accelerate your career growth by joining Europe's leading workplace management software company. • Company-wide summit: We bring everyone in the company together in varying locations across Europe for a couple of days per year. • “Bursts”: We support you and your team to get together in one location whenever you need a face-to-face meeting. • Home office equipment: We are a remote-first company and we will support you financially in creating the home office environment that you need. • Co-working budget: Take a spot in a modern co-working space around your corner. • Learning and development: We support our employees’ future careers and education by offering a yearly development budget they can freely use for coaching, certification and conferences. • Access to cutting-edge technologies, high levels of autonomy, and international working environment.
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