Customer Success Manager
June 3
Description
• Customer Engagement and Retention: Proactively engage with customers to understand their core business and product usage. • Client Training and Onboarding: Ensure effective and efficient onboarding of new customers, providing them with the necessary training and resources. • Product Knowledge and Education: Maintain a deep understanding of our solutions and products. • Trusted Advisor: Build strong, trust-based relationships with clients, positioning yourself as a reliable and knowledgeable advisor. • Voice of the Customer: Act as the primary point of contact for customer issues, feedback, and escalations. • Product Feedback and Enhancement: Collect and relay customer feedback to internal teams for continuous product improvement.
Requirements
• Bachelor’s degree in Business Administration, Marketing, or a related field. • Proven 5+ experience in customer success, account management, or a similar client-facing role. • Understanding of the payment industry and the ability to align product features with customer needs. • Excellent communication and interpersonal skills. • Proactive problem-solving ability and a customer-centric mindset. • Must speak Spanish, English.
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