Business Development Manager - Cloud Professional Services

November 10

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Deutsche Telekom IT Solutions HU

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Serv. Management (SEM) • IT Operations (ITO) • Telecommunications (TC) • Partner Mng. & Enduser Services (PME) • Telekom IT COO & BSO

5001 - 10000

Description

• Focus on ensuring the success of our customers utilizing hyperscale cloud solutions, including AWS, Azure, and Google Cloud FCI & OTC. • Responsibility for building strong relationships with our customers, driving adoption of cloud technologies, and maximizing the value they derive from their cloud investments. • Customer Relationship Management: Serve as the primary point of contact and trusted advisor for our customers utilizing hyperscale cloud solutions. • Customer Adoption: Drive adoption of cloud technologies and services within our customer base. • Value Realization: Work closely with customers to understand their business objectives, challenges, and requirements. • Solution Enablement: Provide training, workshops, and educational resources to empower customers. • Technical Guidance: Collaborate with technical teams and solution architects. • Performance Monitoring: Monitor and analyze key performance indicators (KPIs) and metrics. • Customer Advocacy: Serve as a strong advocate for our customers within hyperscale cloud providers. • Renewals and Expansion: Partner with sales teams to drive customer renewals and expansions. • Feedback and Insights: Gather customer feedback, insights, and requirements.

Requirements

• Bachelor's or Master's degree in Business Administration, Computer Science, or a related field. • 5+ years of experience in customer success management, account management, or consulting roles, preferably in the technology or cloud computing industry. • Strong understanding of hyperscale cloud platforms, services, and ecosystems, with direct experience working with AWS, Azure, or Google Cloud, FCI & OTC. • Proven track record of driving customer success and satisfaction through strategic relationship management, adoption enablement, and value realization. • Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders at all levels of customer organizations. • Technical acumen with the ability to understand and articulate complex technical concepts and solutions to non-technical audiences. • Strong analytical and problem-solving skills, with the ability to analyze data, derive insights, and make data-driven decisions. • Experience in project management, change management, or service delivery is a plus.