Deutsche Telekom IT Solutions HU
Serv. Management (SEM) • IT Operations (ITO) • Telecommunications (TC) • Partner Mng. & Enduser Services (PME) • Telekom IT COO & BSO
Business Development Manager - Sales - Cloud Professional Services
December 6
Deutsche Telekom IT Solutions HU
Serv. Management (SEM) • IT Operations (ITO) • Telecommunications (TC) • Partner Mng. & Enduser Services (PME) • Telekom IT COO & BSO
Description
• Focus on ensuring the success of our customers utilizing hyperscale cloud solutions, including AWS, Azure, and Google Cloud FCI & OTC. • Responsibility for building strong relationships with our customers, driving adoption of cloud technologies, and maximizing the value they derive from their cloud investments. • Serve as the primary point of contact and trusted advisor for our customers utilizing hyperscale cloud solutions, building and maintaining strong relationships at various levels within their organizations. • Drive adoption of cloud technologies and services within our customer base, providing guidance, best practices, and resources to help them maximize the value of their cloud investments. • Work closely with customers to understand their business objectives, challenges, and requirements, and identify opportunities to leverage cloud solutions to address their needs and drive business outcomes. • Provide training, workshops, and educational resources to empower customers to effectively utilize hyperscale cloud platforms, services, and capabilities to meet their business goals. • Collaborate with technical teams and solution architects to provide technical guidance, architecture reviews, and recommendations to customers, ensuring successful implementation and optimization of cloud solutions. • Monitor and analyze key performance indicators (KPIs) and metrics related to customer adoption, usage, and satisfaction with hyperscale cloud solutions, identifying areas for improvement and driving continuous enhancement. • Serve as a strong advocate for our customers within hyperscale cloud providers, advocating for their needs, priorities, and interests, and driving resolution of issues or concerns in a timely and effective manner. • Partner with sales teams to drive customer renewals and expansions, identifying opportunities for upselling additional services or expanding cloud usage to drive incremental revenue growth. • Gather customer feedback, insights, and requirements to inform product development, service enhancements, and go-to-market strategies, ensuring alignment with customer needs and market trends. • Provide internal & external training, workshops, and educational resources to empower internal & external customers to effectively utilize Google Solutions, services, and capabilities to meet their business goals.
Requirements
• Bachelor's or Master's degree in Business Administration, Computer Science, or a related field. • 5+ years of experience in customer success management, account management, or consulting roles, preferably in the technology or cloud computing industry. • Fluent German language skills. • Strong understanding of hyperscale cloud platforms, services, and ecosystems, with direct experience working with AWS, Azure, or Google Cloud, FCI & OTC. • Proven track record of driving customer success and satisfaction through strategic relationship management, adoption enablement, and value realization. • Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders at all levels of customer organizations. • Technical acumen with the ability to understand and articulate complex technical concepts and solutions to non-technical audiences. • Strong analytical and problem-solving skills, with the ability to analyze data, derive insights, and make data-driven decisions. • Experience in project management, change management, or service delivery is a plus.
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