Deutsche Telekom IT Solutions HU
Serv. Management (SEM) • IT Operations (ITO) • Telecommunications (TC) • Partner Mng. & Enduser Services (PME) • Telekom IT COO & BSO
5001 - 10000
Operations Manager
2 days ago
Deutsche Telekom IT Solutions HU
Serv. Management (SEM) • IT Operations (ITO) • Telecommunications (TC) • Partner Mng. & Enduser Services (PME) • Telekom IT COO & BSO
5001 - 10000
Description
• Tracking the handling of VIP incidents, including escalations and adjusting priorities • Being a single point of contact towards Service Delivery Managers • Updating the Operation Manual and the operation processes • Measuring and reporting operational SLAs • Coordination of knowledge transfers and trainings related to the operations and maintenance of the public cloud platform • Controlling the incident handling of Squads within OTC Operations and handling the related interfaces towards other units • Measuring the efficiency of incident handling, performance of squads / individuals, tracking efficiency • Preparation, coordination and evaluation of DR tests, fire drills • Coordinating the testing, introduction, usage and development of operation tools
Requirements
• Knowledge/Experience with operation • Active English knowledge, good communication skills • Project management experience • Structured and reliable task execution • Analytic way of thinking • Proactive problem solving ability • Ability to handle high workload • Ability to withstand stress • Knowledge with Agile (operation) • Advantages: • Experience with Cloud • Experience in optimizing operational processes • Team-management experience • At least 1 year of Operation Manager experience • At least 1 year of Service Delivery Manager experience • ITIL Foundation certificate, and/or equivalent work experience • Experience in agile IT operations
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