Product Support Representative, German Speaker

6 days ago

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Dexcom

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Continuous Glucose Monitoring • Medical Devices • Diabetes • Decision Support • Data

10,000+

Description

• Interact with Dexcom patients in both English and German, primarily through incoming calls and online communication channels. • Provide clear technical support and instructions for Dexcom CGM system users. • Build relationships with Dexcom patients by guiding them on the effective usage of Dexcom products. • Track personal achievements and statistics through measurable KPIs to improve personal competencies. • Keep up with a fast-paced, dynamic environment and adapt quickly to changes. • Participate in additional projects and tasks to aid professional growth.

Requirements

• You are fluent in both English and German. • You bring 1+ years of relevant customer or technical support experience. • You are customer-focused and empathetic, enjoying interacting with patients and solving their queries. • You possess strong verbal and written communication skills in both languages, with excellent phone manners. • You demonstrate problem-solving skills, both independently and when collaborating with other teams. • You have experience supporting mobile apps (iOS and Android) and cloud-based systems. • You are computer literate, with proficiency in MS Office and MS Windows. • You are accountable and enjoy working within a multinational team.

Benefits

• A front row seat to life changing CGM technology. • Learn about our brave #dexcomwarriors community. • A full and comprehensive benefits program. • Growth opportunities on a global scale. • Access to career development through in-house learning programs and/or qualified tuition reimbursement. • An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.