Director of Product Support
April 17
Description
• Lead the delivery of exceptional service to our customers, partners, and employees by ensuring the highest quality of service and a world-class experience • Responsible for overseeing the creation, delivery, and improvements of all Support functions. • Lead a team of support and engineering professionals as well as any outsourced vendors tasked with supplying any level of support
Requirements
• 8+ years experience in Saas/Technical support leadership or management • 5+ years experience and/or formal software engineering experience, and/or experience supporting enterprise HW and SW products • Experience in deploying, rolling back and overall release management of software products • Strong background in use of monitoring and diagnostic tooling (Grafana, New Relic, Splunk, Data Dog, Elasticsearch or Sumologic, etc.) • Good working knowledge of Linux and Git • Experience in working/creating CRM tools (Salesforce, Zendesk, etc.), Jira, etc. • Stellar communication skills with Customers, Partners, and employees at all levels of the organization
Benefits
• Comprehensive benefits • Equity opportunities
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