Dexterity, Inc.
Dexterity, Inc. is a company that specializes in providing AI-powered robotic solutions to transform warehouse operations. Their platform combines hardware and software to automate complex tasks such as palletization, depalletization, and truck loading, with robots capable of seeing, moving, touching, thinking, and learning. Dexterity aims to improve operational efficiency and employee safety by deploying robotics that can perform tasks at superhuman speeds without needing a data feed or warehouse software integration.
Director of Product Support
April 17, 2024
Dexterity, Inc.
Dexterity, Inc. is a company that specializes in providing AI-powered robotic solutions to transform warehouse operations. Their platform combines hardware and software to automate complex tasks such as palletization, depalletization, and truck loading, with robots capable of seeing, moving, touching, thinking, and learning. Dexterity aims to improve operational efficiency and employee safety by deploying robotics that can perform tasks at superhuman speeds without needing a data feed or warehouse software integration.
📋 Description
• Lead the delivery of exceptional service to our customers, partners, and employees by ensuring the highest quality of service and a world-class experience • Responsible for overseeing the creation, delivery, and improvements of all Support functions. • Lead a team of support and engineering professionals as well as any outsourced vendors tasked with supplying any level of support
🎯 Requirements
• 8+ years experience in Saas/Technical support leadership or management • 5+ years experience and/or formal software engineering experience, and/or experience supporting enterprise HW and SW products • Experience in deploying, rolling back and overall release management of software products • Strong background in use of monitoring and diagnostic tooling (Grafana, New Relic, Splunk, Data Dog, Elasticsearch or Sumologic, etc.) • Good working knowledge of Linux and Git • Experience in working/creating CRM tools (Salesforce, Zendesk, etc.), Jira, etc. • Stellar communication skills with Customers, Partners, and employees at all levels of the organization
🏖️ Benefits
• Comprehensive benefits • Equity opportunities
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