Diabolocom
Diabolocom is an AI-powered omnichannel platform designed to transform customer interactions by enhancing automation and agent support in contact centers. Their offerings include advanced features such as AI agents, call summarization, sentiment analysis, and dynamic call distribution. Trusted by global industry leaders, Diabolocom's cloud contact center solutions empower businesses to deliver exceptional customer experiences while optimizing agent productivity through seamless integrations with popular CRM systems.
Senior Backend Software Engineer
February 20
Diabolocom
Diabolocom is an AI-powered omnichannel platform designed to transform customer interactions by enhancing automation and agent support in contact centers. Their offerings include advanced features such as AI agents, call summarization, sentiment analysis, and dynamic call distribution. Trusted by global industry leaders, Diabolocom's cloud contact center solutions empower businesses to deliver exceptional customer experiences while optimizing agent productivity through seamless integrations with popular CRM systems.
📋 Description
• About Diabolocom • Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. • Our innovative, cloud-based contact center solution leverages AI-driven technologies to optimize the customer experience. • We empower Customer Service and Sales teams to handle inbound and outbound interactions seamlessly across multiple channels. • Our platform integrates with leading CRMs and offers a wide range of APIs and services in multiple languages. • We are constantly evolving and seeking talented individuals to join our team. • As part of our exponential growth, we are strengthening our internal engineering team and opening a Senior Backend Software Engineer position in our Message Squad. • The Message Squad is dedicated to building and evolving services that enable our clients to communicate across various text-based channels. • In the coming year, we plan to: • Expand our text-channel integrations to include Facebook Messenger, Instagram, and RCS. • Enhance existing features, such as enriched text formatting and forwarding capabilities. • Collaborate on cross-team features with product owners and other squads. • Support client issues in partnership with project management. • Our team currently consists of 2 QA engineers, 6 backend developers, 2 frontend engineers, and 1 team lead.
🎯 Requirements
• Experience in developing web services on Golang inproduct companies. • Knowledge of distributed systems and message queues (RabbitMQ preferred). • Experience working with relational databases (PostgreSQL preferred). • Experience with Java would be a plus. • Experience with libraries such as gin-gonic, go-jet, amqp091, grpc would be a plus. • Strong problem-solving skills and a proactive mindset.
🏖️ Benefits
• A collaborative and innovative team environment. • The opportunity to work on cutting-edge distributed communication systems. • Career growth opportunities within a fast-growing global company. • Flexible work arrangements and remote work options. • A supportive team that values innovation and knowledge-sharing.
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