Diabolocom
Diabolocom is an AI-powered omnichannel platform designed to transform customer interactions by enhancing automation and agent support in contact centers. Their offerings include advanced features such as AI agents, call summarization, sentiment analysis, and dynamic call distribution. Trusted by global industry leaders, Diabolocom's cloud contact center solutions empower businesses to deliver exceptional customer experiences while optimizing agent productivity through seamless integrations with popular CRM systems.
Senior QA Engineer
February 14
Diabolocom
Diabolocom is an AI-powered omnichannel platform designed to transform customer interactions by enhancing automation and agent support in contact centers. Their offerings include advanced features such as AI agents, call summarization, sentiment analysis, and dynamic call distribution. Trusted by global industry leaders, Diabolocom's cloud contact center solutions empower businesses to deliver exceptional customer experiences while optimizing agent productivity through seamless integrations with popular CRM systems.
📋 Description
• Final interview with Alexander, our Head of Software Engineering • Test Strategy interview with the squad QA Lead and Head of QA • Live coding interview with Team Lead of the squad • Quick review of your background, experience and fit for the project • Technical challenge on HackerRank platform to assess general level • A supportive team that values innovation and knowledge-sharing. • Flexible work arrangements and remote work options. • Career growth opportunities within a fast-growing global company. • The opportunity to work on cutting-edge distributed communication systems. • A collaborative and innovative team environment. • Expand our text-channel integrations to include Facebook Messenger, Instagram, and RCS. • Enhance existing features, such as enriched text formatting and forwarding capabilities. • Collaborate on cross-team features with product owners and other squads. • Support client issues in partnership with project management. • Our team currently consists of: • 1 team lead • 2 frontend engineers • 6 backend developers • 2 QA engineers
🎯 Requirements
• Innate curiosity and attention to detail. • Because we integrate with various communication protocols such as IMAP/SMTP for email, SMPP for SMS, and external APIs for platforms like WhatsApp, our QA engineers need adaptability and a willingness to learn new standards quickly. We encourage deep dives into logs, database queries, and active problem investigation to identify root causes and maintain a high-quality user experience. • Experience working with relational databases (PostgreSQL preferred). • Understanding of message queues (RabbitMQ preferred). • Experience in automated testing (Kotlin preferred, but other languages such as Java are welcome).
🏖️ Benefits
• Flexible work arrangements and remote work options. • A supportive team that values innovation and knowledge-sharing. • Career growth opportunities within a fast-growing global company. • The opportunity to work on cutting-edge distributed communication systems. • A collaborative and innovative team environment.
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